Contact us

Write to [email protected]. That address reaches the desk, and it is the only one we use.

A code did not work

Use the report button on the store page rather than email. It puts the code straight into the desk queue and it is rechecked the same day. A code that fails twice is retired. You do not need an account, and there is nothing to fill in beyond the click.

One thing worth knowing before you report: a code that a retailer still publishes can fail on your particular basket because of an exclusion, a minimum spend, or a promotion already applied to your cart. That is not the same as a dead code, and our savings guides cover the difference.

A correction

Tell us what is wrong and where you saw it. A link to the page helps more than anything else. We fix errors of fact on the page itself and note the change when it matters to a reader who saw the earlier version.

Retailers and networks

If you run a retail programme and want to check how your offers appear here, or you need something corrected in a feed we mirror, write to the same address. We pull from merchant feeds rather than from direct submissions, so the fastest fix is usually at the network end.

What we cannot help with

We are not a retailer and we have no access to your order. Questions about a payment, a delivery, a return, or an account belong with the store you bought from. We cannot see your order, cancel it, or refund it.

We do not sell advertising placements on store pages, so pitches for paid links or sponsored inclusion will not get a reply.